Kairros provides professional advice on a range of health management and re-employment issues for employers, insurers and clients.

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Multicultural workforce rehabilitation services

Australia’s population is one of the most culturally and linguistically diverse (CALD) populations in the world.

To support such a diverse population Kairros has developed a unique service model that embraces diversity to help clients with injuries who come from CALD backgrounds.

Our team of experienced Rehabilitation Consultants are also incredibly diverse with 45% of our consultants speaking another language other than English fluently and 46% of our team were born overseas, therefore having a lived experience in migration and settlement.

Did you know?

Australia’s population is one of the most culturally and linguistically diverse (CALD) populations in the world, so we’ve built a unique service offering around supporting and embracing diversity.

of Australians identified with an ancestry other than Australian as their first response to the 2021 Census question
reported having at least one parent who has born overseas
of the population were born in another country
of the population speak a language other than English

Our Diverse Recoveries service model

With equality at the forefront, Kairros has a range of unique services that are available to each client depending on their needs:

Assessment of social exclusion and quality of life conducted in the client’s preferred language
We’ll help clients navigate the sometimes confusing insurance schemes that they are recovering under
Innovative technology to reduce the requirement of an interpreter which increases the trust and rapport built between the client and Kairros
Visa Portal to provide direct access to visa factors which may affect employment opportunities
Education Packs in the client’s first language to aid in understanding of their injury and insurance systems
Strong connections with local employers providing onsite workplace safety education and workplace culture procedures during a work trial
Social integration plan developed after assessment to focus on building the client’s social network, leisure pathways and increasing their capabilities
Database of cultural resources and support facilities in local communities to enhance a holistic return to wellbeing for the client

Our service model is built around supporting and embracing diversity

Uniquely trained and experienced team
Our experienced team undergo significant cultural awareness training, being able to identify and act on biases and behaviours that can influence client care. A large number of our team are also bilingual.

Support adapted to each client
We tailor our support to each client, identifying the unique services from our extensive range, that will improve their desired outcomes.

Focus on improving everyone’s outcomes
Our unique service model ensures we achieve the best outcomes for all clients, of all backgrounds and beliefs.

"Luckily for my father and I, the insurer finally appointed Kairros to look after his case. Ever since they been involved, I have constantly been surprised by how much they have been able to achieve in dealing directly with the employer, doctor and physiotherapist. Even just with them being able to attend the appointments with us has helped considerably. This has made the process much smoother and I believe has helped my father’s recovery. It has been particularly helpful for Kairros to be able to converse with us in Chinese and explain some of the more difficult aspects of the case. My father and I cannot express our thanks to them enough and really look forward to their continued involvement in his case, especially as he continues his return to work plan."

Client’s family

Why a tailored approach to CALD healthcare is needed

Research shows that CALD communities face significant disparities in health outcomes across Australia and have unique and differing needs. Useful and effective solutions to this ongoing and increasing challenge also need to be tailored to individual communities. The need for tailored services, professional interpretation and a ‘patient navigator role’ to help improve understanding and access to health services is essential. Read more

Speak to a member of our team today about our unique service model and how we can support your client


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