Kairros provides professional advice on a range of health management and re-employment issues for employers, insurers and clients.

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Diverse Recoveries

Australia’s population is one of the most culturally and linguistically diverse (CALD) populations in the world, and Kairros is proud that we integrate diversity as a key part of our service offering.

Although the majority of the population are Australian born, many Australians come from over 200 birthplaces and collectively, speak over 200 languages. To meet this need, Kairros offers specialist services to help our clients with injuries who come from CALD backgrounds, by providing services in a preferred and familiar language. This speeds up what can be a fairly challenging time for workers who do not speak English as their first language.

Kairros also provides specialist services for CALD Workers. At the present time, the industry takes an average of 250 days to return a CALD Worker to work (RTW), however, Kairros is able to achieve a successful average of 220 days. Our current RTW rate is 60% for New Employment.

of Australians identified with an ancestry other than Australian as their first response to the 2016 Census question
reported having at least one parent who has born overseas
of the population were born in another country
of the population speak a language other than English

Our service model

With equality at the forefront, Kairros has a range of unique specialist services that are available to each client depending on their needs:

Assessment of social exclusion and quality of life conducted in the client’s preferred language
We’ll help clients navigate the sometimes confusing insurance schemes that they are recovering under
Innovative technology to reduce the requirement of an interpreter which increases the trust and rapport built between the client and Kairros
Visa Portal to provide direct access to visa factors which may affect employment opportunities
Education Packs in the client’s first language to aid in understanding of their injury and insurance systems
Strong connections with local employers providing onsite workplace safety education and workplace culture procedures during a work trial
Social integration plan developed after assessment to focus on building the client’s social network, leisure pathways and increasing their capabilities
Database of cultural resources and support facilities in local communities to enhance a holistic return to wellbeing for the client

Our service model is built round supporting and embracing diversity

Uniquely trained and experienced team

Our specialist team undergo significant cultural awareness training, being able to identify and act on biases and behaviours that can influence client care. A large number of our team are also bilingual.

Support adapted to each client

We tailor our support to each client, identifying the unique services from our extensive range, that will improve their desired outcomes.

Focus on improving everyone’s outcomes

Our unique service model ensures we achieve the best outcomes for all clients, of all backgrounds and beliefs.

"Luckily for my father and I, the insurer finally appointed Kairros to look after his case. Ever since they been involved, I have constantly been surprised by how much they have been able to achieve in dealing directly with the employer, doctor and physiotherapist. Even just with them being able to attend the appointments with us has helped considerably. This has made the process much smoother and I believe has helped my father’s recovery. It has been particularly helpful for Kairros to be able to converse with us in Chinese and explain some of the more difficult aspects of the case. My father and I cannot express our thanks to them enough and really look forward to their continued involvement in his case, especially as he continues his return to work plan."

Client’s family

Speak to a member of our team today about our unique service model and how we can support your client

Kairros acknowledges the Traditional Custodians of the land upon which we live and work, and pays respect to Elders past, present and emerging.

Kairros is part of MedHealth. For more information about MedHealth, please visit medhealth.com.au

Kairros Values

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