Early Intervention Services
What to expect:
Triage and initial contacts within 24 hours, including identification of further claim information required (EFT forms) and language needs with KIS or a bilingual consultant
Initial worksite meeting within 5 days of referral, including employer education and identification of suitable duties
Return to Work planning in collaboration with all stakeholders
GP case conference and sign off of Return to Work plan within 10 days of referral (with updates communicated with all stakeholders as needed)
Engagement of treating parties if appropriate and facilitation of referral with preferred providers / multicultural treating providers
Closure or commencement of rehabilitation services if appropriate
Research shows that having a written Return to Work plan within the first 30 days increases the likelihood of returning to work by 1.7x
Source: Standing Committee on Law and Justice 2023 Review of the Workers Compensation Scheme
Samantha has been amazing! She genuinely listened and understood my struggles, especially when I was unsure about my English. Her support and understanding boosted my confidence. Because of her, I can handle my claim better and finally see a bright future ahead. For the first time since my injury, I see possibilities instead of obstacles.”
Client
I'd just like to say a big thank you to Nelly for his exceptional efforts to make everything during the claim as easy and understandable as possible if I had any questions I knew I could ask without feeling like I’m making his job harder. He explained anything I wasn’t sure about and made sure everyone was doing as they were supposed to would highly recommend Nelly always making sure I was in the loop of anything going on.”
Employer
