The benefits of using KIS
Using an interpreter allowed me to communicate with the treating doctor better. Also, the doctors and specialists in my local did not speak my native language (Cantonese); therefore, my treatment options were limited, whereas, with an interpreter, I had more freedom in selecting the treatment and shortening the wait time."
Mr Chen, Client
Great service, I find it so easy to use and the interpreters I have worked with have been great."
Customer
I wanted to relay this positive feedback. The interpreter did brilliantly. They were able to explain everything we wanted explained to the worker and the worker fully understood. We would definitely use KIS again and would request for this interpreter as our preferred interpreter."
Customer
Case studies
A Tamil-speaking factory worker suffered a partial amputation and open finger fracture when attempting to fix a machine. They were referred for rehabilitation 31 days post-injury, undergoing an Initial Assessment and Worksite Assessment with Kairros facilitated by Kairros Interpreter Service (KIS) who were able to provide an interpreter in the client’s first language. Kairros facilitated an early specialist review to achieve upgrade from no capacity to pre-injury hours and suitable duties within two weeks of referral. Through further medical case conferences and consistent stakeholder contacts, where the client felt confident in being able to communicate more accurately using the interpreter, Kairros supported the client to achieve pre-injury duties certification just 37 days following referral and significantly faster than anticipated according to the Official Disability Guidelines.
A 52-year-old Mandarin-speaking labourer was struck as a pedestrian, resulting in bilateral rib fractures, pneumothorax, deep forehead laceration, head of fibular and tibial plateau fracture. The client spent one month in hospital before being transferred to a rehabilitation facility. They were referred for rehabilitation 35 days post-injury, undergoing an Initial Needs Assessment with one of our Mandarin-speaking consultants. Kairros conducted medical case conferences and consistent client contact to overcome communication barriers and cultural differences in understanding the Australian rehabilitation process, supporting the client to achieve a pre-injury duties certification and RTW just 91 days following referral and significantly faster than anticipated according to the Official Disability Guidelines.
