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Kairros Interpreting Service (KIS)

We know the language barrier can act as a roadblock for successful client outcomes, so our newly launched in-house interpreting service is available to all clients to support them in their recovery journey.

The benefits of using KIS

Our interpreters are knowledgeable and experienced in the rehabilitation and return to work process
Our interpreters seamlessly integrate with our Rehabilitation Consultants resulting in effective client, consultant and stakeholder communication and improved treatment
We select our interpreters and ensure compliance with our best practice interpreter use model
Clients are able to expand their treatment options using our interpreters, reducing wait times and achieving successful outcomes faster
We manage all of the administration and liaison between interpreters, clients and treating parties
Clients feel more confident and in control of their recovery process using our interpreters

Common languages serviced:

  • Arabic
  • Cantonese
  • Dari
  • Farsi
  • Hazaragi
  • Hokkien
  • Korean
  • Mandarin
  • Nepali
  • Persian
  • Vietnamese

"Using an interpreter allowed me to communicate with the treating doctor better. Also, the doctors and specialists in my local did not speak my native language (Cantonese); therefore, my treatment options were limited, whereas, with an interpreter, I had more freedom in selecting the treatment and shortening the wait time."

 Mr Chen, Client

Fees and charges

KIS is available to all clients at a rate of $140 per hour* (GST excl). Please see the below tabs for specific information and booking requirements for this service.

  • Minimum booking of 90 minutes for on-site interpreting, charged in 15 minute increments beyond 90 minutes for duration of booking
  • Minimum booking of 30 minute for tele-interpreting, charged in 15 minute increments beyond 30 minutes
  • Travel charges for on-site interpreting additional if assignment is 20km outside CBD or from interpreters’ base location.
    • Perth- calculated from 3 Hassler Road Osbourne Park
    • Melbourne – calculated from 485 La Trobe Street, Melbourne
    • Canberra – calculated from 1 Franklin Street, Manuka
    • Sydney – calculated from 32 Market Street, Sydney
    • Southport – calculated from 9 Lawson Street Southport
    • Brisbane – calculated from 295 Ann Street Brisbane

Any assignment outside the specified range will incur travel time and mileage charges. Travel time is charged at the regular hourly rate and mileage is calculated at 72 cents per km. An initial estimate of the travel time and mileage amounts will be calculated using ww.whereis.com. This is done to give both Kairros and the client an estimate of the total costs involved. However, if travel time and mileage amounts exceed the initial estimate due to road works, traffic, etc, the greater amount will be used to replace the initial estimate for invoicing purposes.

In the event that a booking has a scheduled length of less than 1.5 hours, any travel time will be deducted until the 1.5 hour minimum booking time is met. Thereafter any travel time will be paid in addition to the minimum 1.5 hour booking fee.

Full payment will be required for any cancellations received less than one full business day (Kairros Office hours are 9.00am – 5.00pm (AEST) Monday to Friday) prior to the commencement of an appointment. (Weekends and public holidays are not deemed as business days).

Book an interpreter with Kairros

Kairros Interpreting Service (KIS) Booking Form
(if applicable)
(Doctor / Solicitor / Etc)

Speak to a member our team today to hear how our Kairros Interpreting Service can support your clients

Kairros acknowledges the Traditional Custodians of the land upon which we live and work, and pays respect to Elders past, present and emerging.

Kairros is part of MedHealth. For more information about MedHealth, please visit medhealth.com.au

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