Kairros provides professional advice on a range of health management and re-employment issues for employers, insurers and clients.

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Frequently asked questions

As you move through the recovery process there may be questions that you have along the way. That’s OK. We have included below some of the commonly asked questions that we get.

Of course, if there is another question that we can help you with, please talk to your Kairros consultant, call us on 1300 547 767 or complete our online enquiry form.

Kairros is a rehabilitation provider. We work with people unable to work due to injury or health concerns. Our role is to work with you and support you to recover. We’ve been asked to contact you either by your insurer, employer, doctor or service provider to help you return to health and work.

We’ll work with you to create a plan to help you return to your usual life, better health and work quicker. We’ll listen to your needs, speak with your doctors or people who are treating you to ensure your treatment plan is appropriate and connect you with any community resources you may need. We’ll also make sure you’re prepared for each step of your plan and guide you through to recovery.

We are unable to provide advice on insurance payouts, wages and reimbursements or legal matters.

It’s free to you. Our service is part of your insurance entitlement.

While your insurer may make the referral to us, we’re here to advocate on your behalf to ensure you’re getting the right services for your individual situation.

We don’t just aim for return to work, but return to all the activities and responsibilities that you enjoy in life. This means we’ll help you get better so you can meaningfully participate in social, family and community activities. If you’re unable to return to work, we will connect you with community resources to help you.

Returning to work is good for you. There is a great deal of research that backs this up. Work boosts your confidence, helps with emotional and mental wellbeing and aids recovery. But we’ll only encourage your return to work when we’re confident it will benefit your rehabilitation and it fits with your treatment plan.

It’s been proven that people feel happier and healthier when they return to work. By working even reduced hours and activities, you’ll be able to feel more in control of your situation, increase your confidence to eventually returning to your previous role and hours and keep connected with colleagues.

No, we will work together with everyone, including your health practitioners, doctor, and employer, to ensure you return to work at the right time and in the right capacity. If you feel you are unable to return to work, speak to us and we will look at adapting your plan so we can get you to a point where you will feel ready.

First, we’ll speak to your employer to help identify tasks and activities that are safe for you to do and that will aid your recovery. If your employer is unable to provide suitable activities, together we’ll look at different options to keep you active, such as working at an alternative employer or volunteering. Once you are fully recovered you can return to your previous employer.

If you are unable to go back to your old job, together we’ll assess the next best option for you. This may include a modified or new role with your current employer or assistance in finding alternative work. We will assess your experience and skills to set some new work goals for you and prepare you for a career transition and the job seeking process.

A vocational assessment helps identify different job options for you. It’s a series of questions about your skills, experience, job history and interests to help you find new suitable job you can apply for.

You need to actively participate in the treatment plan that has been recommended for you. We ask you to work collaboratively with us and your wider team (health professionals, employers and insurers) and to communicate with us your concerns and needs.

Yes! Not only does injury affect your role as a worker, but also as a community and family member. You might have hobbies, sports or activities outside of work that are affected. We will work together on a plan to get your life back.

With your consent, we share relevant information with your insurer, doctor, employer and health professionals to ensure we’re providing the right service for you.

We’ll still support you for a period of time to ensure your job / work is sustainable for you and that you’re happy, healthy and recovering.

COVID-19 is a new strain of coronavirus that we are still learning more about each day and advice is changing regularly. Kairros has optimised our preparation and ability to manage any issues that may arise from the COVID-19 outbreak and is well positioned to access information and expertise. For further information, read more here.


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