Time: 30-60 mins

The purpose of the session is to provide an in-depth understanding of cultural impacts on recovery and return to work, including cultural perceptions of pain and mental health. As part of the session we also talk through a toolkit to utilise to effectively support culturally diverse workers to achieve improved health and recovery outcomes.

Time: 30-60 mins

This education session covers when and why to use interpreters, how to navigate interpreter refusal, and best practices for communicating via in-person or telephone interpreting, guided by the AUSIT Code of Ethics. This session also includes information on Kairros Interpreter Services (KIS) and how we support our customers in cross-cultural communication services.

Time: 30-60 mins

This session explores the distinction between mental health and mental illness, highlighting practical cultural considerations and the unique mental health profiles of culturally and linguistically diverse (CALD) communities. It also introduces the Patient Explanatory Model and Case Management Toolkit—designed to support claims advisors in delivering respectful, culturally responsive care.

Time: 30-60 mins

The purpose of this session is to explore the key dimensions of culture, including differing communication styles, views on punctuality, and the role of family across different cultural groups. Participants will gain practical insights to enhance cultural awareness and build more effective, respectful relationships with diverse clients.

Computer-based work can have a significant impact on health, including predisposition to overuse injuries such as Carpal Tunnel Syndrome. Ergonomic adjustment of a workstation can therefore significantly reduce the risk and impact of injury.
It is therefore vital that each staff member is educated on how to set up their own desk in line with best practice for risk mitigation.

Education will focus on the following:

• How to recognise risk factors for musculoskeletal disorders and ergonomic issues in the work environment
• How to recognise signs and symptoms of musculoskeletal disorders relevant to the type of work conducted in the office space
• Reporting processes for risk factors and musculoskeletal disorders
• How to adjust ergonomic furnishings
• The process for employees to request ergonomic furnishings
• Appropriate posture and form

Kairros will also provide each staff member with an Ergonomic Education pack, which will information on all topics discussed.

• Time: 1-2 hours
• Who’ll benefit: all staff who work in an office environment
• Outcomes: minimised risk of injury in office environments

Kairros will provide targeted, specific manual handling training to your staff in order to improve employee expertise and decrease risk of injury via manual handling. Our Manual Handling Training is based on the principles of the National Code of Practice for Manual Handling and our approach to manual handling training applies the principles of adult learning, ensuring that the training is interactive and provides a solid foundation of knowledge through practical demonstration, application and re-enforcement via competency assessment.

Core Service Delivery Outline

• Work group pre-visits, to conduct task analysis of stated key tasks for your workforce
• Customised training sessions, assessment protocols and Competency Assessment checklist for each workgroup and task
• A coordinated training schedule in consultation upon acceptance (Kairros is happy to provide training outside of business hours to ensure no loss of productivity. This provision will incur a 15% fee loading)
• Practical demonstrations and assessment to be undertaken (Kairros to coordinate availability of required equipment (if applicable) prior to each session, as per negotiated training schedule)
• Group reporting including risk profiling, trends and WHS recommendations provided to you upon completion

Kairros’ training will be customised to your workforce and the specific work group tasks via photographic footage obtained during pre-visits, pending consent. All obtained information and footage/photography will be handled with the strictest confidence by Kairros in line with our Privacy Policy, relevant privacy legislation and intellectual property principles.

• Time: 1-2 hours
• Who’ll benefit: all staff who complete or supervise manual handling
• Outcomes: develop practical stress management strategies